FAQ
Frequently Asked Questions
About NBS
Nipsoft Business System, NBS, is a business support system for companies that provide subscription-based services. It helps manage customers, agreements, subscriptions, usage-based services, billing, credits, and payment follow-up in one structured system.
A subscription billing system automates recurring invoices, subscriptions, and customer management for services such as telecom, fiber networks, and streaming platforms.
NBS is built for organizations that deliver recurring or consumption-based services, such as fiber networks, telecom services, infrastructure services, utilities, and other services where customers are charged based on subscriptions, access, usage, agreements, or recurring fees.
Billing & Finance
Yes. The system can generate thousands of invoices automatically with built-in workflow automation.
NBS collects and structures billing information from different operational sources, applies business rules, creates invoice data, handles recurring and one-time charges, manages credits, and transfers invoice information to a financial system for distribution and accounts receivable handling.
Yes. NBS can create a combined customer view that includes agreements, services, subscriptions, access points, charges, invoices, credits, and payment status. This gives better visibility across commercial, operational, and financial processes.
Credits should be handled in NBS so the system has full control over what has been charged, credited, adjusted, and paid. This improves traceability and helps ensure that future billing is correct.
NBS is not intended to replace the financial system. Instead, NBS manages the business logic, customer context, subscriptions, services, charges, invoices, and credits before invoice data is transferred to the financial system. Payment status and related information can then be returned to NBS for follow-up.
A finance system usually handles accounting, invoice distribution, and accounts receivable. NBS focuses on the operational business logic before the invoice is created: customers, services, agreements, subscriptions, access, usage, charges, credits, and billing rules.
Subscriptions & Complex Business Models
Yes. NBS can support processes for identifying new service opportunities, managing prospects, handling customer communication, creating offers and agreements, managing connection fees, supporting installment plans, and following the process through to completed installation and active service.
Yes. NBS is suitable for services where consumption, access, usage, or recurring availability forms the basis for billing. Examples include network access, communication services, infrastructure services, and other consumption-based service models.
Yes. NBS can support complex agreements involving contract periods, customer-specific pricing, discounts, changing service volumes, recurring charges, one-time charges, and adjustments over time.
Automation reduces manual work, minimizes errors, speeds up invoicing processes, and improves the customer experience through more reliable billing and communication flows.
Automation, Data & Integrations
Yes. NBS supports integrations with external systems such as accounting software, payment providers, CRM systems, and network management platforms. NBS can collect information and use it to create a complete customer and billing view. This helps reduce manual work, improve data quality, and ensure that billing is based on correct and up-to-date information.
NBS improves data quality by reducing manual handling, collecting information from defined sources, applying business rules, validating billing data, and keeping a structured history of customers, services, invoices, credits, and payments.
NBS supports business-critical processes from customer and agreement management to billing and follow-up. This includes product and price management, customer views, subscriptions, service access, contract terms, invoice creation, credit handling, and integration with financial systems.
Growth & Customer Management
Yes. NBS is designed to scale with growing businesses and can handle increasing numbers of customers, subscriptions, and transactions.
NBS supports growth by making it easier to manage more customers, more services, more subscriptions, and more billing events without increasing manual administration at the same pace.
Yes. NBS can create a combined customer view that includes agreements, services, subscriptions, access points, charges, invoices, credits, and payment status. This gives better visibility across commercial, operational, and financial processes.
Yes. NBS can support processes for identifying new service opportunities, managing prospects, handling customer communication, creating offers and agreements, managing connection fees, supporting installment plans, and following the process through to completed installation and active service.
Benefits of NBS
The main benefits are improved billing quality, reduced manual work, better customer visibility, stronger control over revenue, improved traceability, and support for scalable subscription-based business models.